Here are our terms and conditions:
Terms and conditions
NOTION OF TOURIST PACKAGE
- the operator and vendor of tourist packages, to whom the tourist makes a request, must be in possession of the...
NOTION OF TOURIST PACKAGE
- the operator and vendor of tourist packages, to whom the tourist makes a request, must be in possession of the administrative authorisation in order to carry out their activity.
- the tourist has the right to receive a copy of the tourist package sale contract (under art. 35 D.Lgs. 79/2011 of the Tourist’s Code) an essential document to get access to the National Guarantee Fund (art. 18 of these General Conditions).
The definition of tourist package (article 34 Tourist’s Code) is as follows: tourist packages have as their subject matter travel, holidays and “all inclusive” tours, which result from the pre-arranged combination of at least two of the following components, which must be sold or offered for sale at an inclusive price and cover a period of more than 24 hours or include at least one overnight accommodation:
- other tourist services not ancillary to transport or accommodation (redacted)... and accounting for a significant proportion of the “tourist package”.
2. LEGISLATIVE SOURCES
The purchase of a tourist package, either with services offered on national territory or abroad will be governed - up to its abrogation under art. 3 D.Lgs no. 79 dd. May 23rd, 2011 (Tourist’s Code) - by the Italian Law 27/12/1977 n°1084 in ratification and implementation of the International Convention on Travel Contracts (CCV) regarding travel contracts signed in Brussels on 23.04.1970 and also by Tourist’s Code (art(s). 32-51) and its subsequent modifications.
3. OBLIGATORY INFORMATION: TECHNICAL BRIEF
The operator is obliged to provide either within the brochure or separately to it a technical brief. The details that must be included in the technical brief within the brochure or separately to it are:
- details regarding the operator’s administrative authorisation;
- details regarding the operator’s civil responsibility insurance policy;
- period of validity of the brochure or programmes separate to the brochure or tailor made tour;
- methods and conditions for transferral (Art. 39 of Tourist’s Code);
- exchange rate used in the case of currency adjustments, days or value (Art. 40 Tourist’s Code).
Reservation requests must be made on the appropriate contractual form filled in entirely and signed by the client. Acceptance for the booking will be complete, with subsequent conclusion of the contract, only once the operator has sent confirmation, even by telematic means, to the client. Indications regarding the package that are not contained in the contractual documents, brochures or in other written means, will be provided in good time before the start of the journey by the operator in accordance with his obligations under art. 37 comma 2 of the Tourist’s Code.
A deposit of 25% of the price of the tourist package is to be paid at the moment of booking. The balance must be paid not later than 30 days preceding the intended departure date. In case of reservation after the above mentioned date the whole payment is due in the act of reserving the package. Failure to pay the sums indicated above by the established date constitutes an express termination clause such as to determine rightful termination by the operator.
The price of the tourist package is determined in the contract, and refers to the price indicated in the brochure or in the separate programmes, which have been added subsequently. The contract provides that price revisions can be made up to 20 days before the established departure date and solely to allow for variations in:
- transportation costs, including the cost of fuel;
- taxes or fees due for certain tourist services such as landing taxes or embarkation or disembarkation fees at ports and airports;
- exchange rates applied to the package in question. For these variations reference will be made to the exchange rate and costs mentioned above in force on the date of publication of the programme as printed in the brochure technical brief or on the date printed in the above mentioned adjustments.
7. ALTERATIONS OR CANCELLATION OF A TOURIST PACKAGE BEFORE DEPARTURE
Before the departure the operator or vendor who is forced to make significant alterations to one or more elements of the contract must give immediate notification in writing to the tourist indicating the type of alteration and the consequent variation in price. If the alteration proposal is not accepted, the tourist can reserve the right to reclaim the amount already paid or receive an alternative tourist package in accordance with commas 2 and 3 of article 10. The tourist maintains the above rights also when cancellation is due to an insufficient number of participants required as stated in the brochure or in the separate programme, or due to force majeure and accidental cause, regarding the tourist package purchased. For cancellations which are not caused by force majeure or accidental cause or by insufficient number of participants, or reasons which are different from those of the non acceptance by the tourist of the alternative tourist package offered, the operator who cancels (art. 33 letter e Consumer’s Code) will reimburse the tourist the double of what was paid to and received by the operator. The amount to be reimbursed can never be more than the double of the amount that the tourist would owe on that same date according to art. 10, comma 4 in the case the cancellation was done by the tourist himself.
8. WITHDRAWAL BY TOURIST
The tourist may withdraw in writing from the contract, without penalty only in the following cases:
- increase in the price as mentioned in art. 6 greater than 10%;
- significant changes of one or more of the elements of the contract, which are objectively considered fundamental to the fruition of the tourist package either proposed after conclusion of the contract but before departure and not accepted by the tourist.
In the above cases the tourist has the right to alternatively:
- receive an alternative tourist package, without paying a supplement and with the reimbursement of excess cost, in the case that the second package has an inferior value to the first;
- reimbursement of only the sums already paid. Such reimbursement must be carried out within seven working days from the receipt of the reimbursement request.
The tourist must communicate his decision (of acceptance of the alteration or of withdrawal) within and not after two working days from the moment he receives notice of the increase or altera- tion. If no communication is made with- in these limits, the proposal formulated by the operator is to be considered as accepted. The tourist who withdraws from the contract before departure for reasons other than those listed in comma 1 or in the case considered under art. 7, comma 2, will be charged - independently from the payment of a deposit as in art.5 - with the individual cost of the organisation and the penalty in the amount indicated in the brochure technical brief or programme or tailor made tours. In the case of pre-formed groups these amounts will be agreed on a case by case basis at the moment of the signing of the contract.
If the customer withdraws from the contract he is anyway obliged to pay the registration fee which is Euro 30 per person in 2015. The calculation of the days does not include the day of withdrawal. A declaration of withdrawal must be made in writing within the deadline of one working day prior to the booked departure date:
- withdrawal until 30 days preceding the departure date: 20% of the total amount
- withdrawal from 29 until 22 days pre- ceding the departure date: 25% of the total amount
- withdrawal from 21 until 15 days pre- ceding the departure date: 50% of the total amount
- withdrawal from 14 until 8 days pre- ceding the departure date: 70% of the total amount:
- withdrawal from 7 until 1 day preced- ing the departure date: 95% of the total amount
- on departure day and and no-show: 100%.
For the Bike & boat tours the following cancellation fees apply:
- withdrawal until 90 days preceding the departure date: 10% of the total amount
- withdrawal from 89 until 60 days preceding the departure date: 40% of the total amount
- withdrawal from 59 until 30 days preceding the departure date: 60% of the total amount
- withdrawal from 29 until 7 days preceding the departure date: 85% of the total amount
- withdrawal from 6 until 1 day preceding the departure date: 95% of the total amount
- on departure day and no-show: 100%.
The same amounts apply to the customer, even if the missed departure is due to the lack or imprecision of the necessary personal documents. No refund is due to the customer who does not show up at the place of accommodation or in the case of cancellation during the the program stay.
ALTERATION OF THE BOOKING
For each and any kind of alteration of the already booked tourist package the customer is obliged to pay an administrative fee of Euro 30 per person. A reduction in participants will be considered a cancellation and therefore subject to the cancellation fees as mentioned above. The operator is not obliged to fulfil any customer's alteration request of an already booked tourist package if he is not able to meet the customer's requirements.
9. ALTERATIONS AFTER DEPARTURE
After departure, should the operator find himself in a position of not being able to offer, for whatever reason, except for a personal reason of the tourist, an essen- tial part of the services included in the contract, he must offer alternative solutions, without additional cost to the price paid by the tourist and, if the services offered are of a lower value than those foreseen, the customer must be reimbursed exactly for the difference. In the case that no alternative solution is possible, or rather the solution of the operator is refused by the tourist for justifiable serious reasons, the operator will at no extra cost, provide the tourist with equivalent transport back to the place of departure or to another pre-agreed place depending on availability of the means and places. In this case the operator will compensate the tour- ist for the difference between the services to be supplied under the contract and those supplied to the moment of the early return.
10. TRANSFER OF BOOKINGS
The tourist who withdraws may transfer his booking to another person provided that:
- the operator has been informed in writing at least 4 working days before the established departure date and also at the same time receives communication regarding all the details of the transferee;
- the transferee satisfies all the conditions to benefit from the service (ex. Article 39 Tourist’s Code) and in particular with requisites regarding passports, visas and medical certificates; c) the transferee must reimburse the operator any extra costs that he may incur in order to proceed with the transferral. The amount will be quantified prior to the transferral. The transferor and the transferee shall be jointly and severally liable for the payment of the price of the package and also to the amounts in point c) of the present article.
FOR THE TOURISTS
Foreign citizens will find the information concerning health requirements and documentation necessary for expatriation through their diplomatic representatives present in Italy and/or through official government information channels. In any case, before departure the tourists must check any updates with the relevant authorities and come into line with the information received before the tour starts. In the absence of such verification the operator cannot in any way be held responsible if one or more tourists do no depart. The tourists must be in possession of a personal passport or some other document valid for travel in the countries to be visited, as well as any tourist and transit visas and health certification that might be required. They must also respect the normal rules of prudence and diligence, all information provided to them by the operator and also any regulations and administrative or legislative requirements regarding their travel and tourist package. The participants will be liable for all and any damages that may be incurred by the holiday operator that may be caused by their failure to respect the above conditions. Tourists must provide the operator with all documents, information and other elements in their possession required for the exercise of operator’s right of subrogation with regard to third parties responsible for damages. The tourists is liable towards the operator for any compromise to the right of subrogation. The tourist must also inform the operator in writing, at the moment of booking, of any special personal requests that may be the subject of specific agreements on details of the holiday (pregnancy, food intolerances, disabilities, etc.), as long as the implementation of these requests is possible.
12. HOTEL CLASSIFICATION
The official category of hotels is described in the brochure or with alternative informative material only on the basis of explicit and formal indications by the competent authorities in the country where the service is provided. In the absence of official recognised classification of the competent Public Authorities of the countries, even if members of the EU, the operator reserves the right to their own description in the catalogue or brochure of the structure in order to permit an evaluation and subsequent acceptance of it by the tourist.
13. REGIME OF RESPONSIBILITY
The operator is responsible for damage caused to the tourist by the total or partial breach of contractual services owed, whether they are offered by him or by third party suppliers of services, unless proof can be given that the event derived from the tourist (also including initiatives carried out independently by the tourist) or by external circumstances in supplying contractual services, accidental cause, force majeure, or from circumstances that the operator could not, professionally or realistically foresee or resolve. The vendor where the booking for the tourist package was made is not held responsible under any circumstances for obligations that arise from the organisation of the journey, but is responsible exclusively for the obligations that arise from the quality of mediation and therefore in the limits for such responsibility in respect of the legal obligations in force, except for the exemption under art. 46 Tourist’s Code.
14. LIMITS FOR COMPENSATION
Compensations under art(s). 44, 45 and 47 of the Tourist’s Code and relevant limitation periods are regulated by what is considered in this document and in any case within the limits established, by the C.C.V., by the International Conventions, which regulate the services of the tourist package as well as by art.(s) 1783 and 1784 of the Civil Code.
The operator must give assistance to the tourist with professional diligence and exclusively with reference to the obligations cited both by law and by contract. The operator and the vendor are exonerated from their responsibilities (articles 13 and 14 of these General Conditions) when the contract cannot be carried out in part or completely due to the tourist or due to an unforeseeable or inevitable action by a third party, or rather fortuitous or by force majeure.
16. COMPLAINTS AND REPORTS
Any failure in the enforcement of the contract must be contested by the tourist without delay during the tour so that the operator, his local representative or assistant can rectify the situation as quickly as possible. Otherwise the compensation will be reduced or excluded under art. 1227 C.C.
The tourist must - on penalty of loss of any right to claims – make a written complaint by registered letter, with receipt of delivery, to the operator or the vendor no later than 10 working days after the date of return to the original place of departure.
17. INSURANCE AGAINST CANCELLATION EXPENSES AND REPATRIATION
It is advisable for the tourist to draw up an insurance policy against expenses deriving from the cancellation of the package tour, incidents, luggage (loss and damage) as well as an assistance contract, which covers the expenses of repatriation in case of accident or illness. Insurance policies are not included in our tour package offered by the operator.
18. NATIONAL GUARANTEE FUND
(art. 51 Tourist’s Code)
The Presidency of the Council of Min- isters has constituted a National Guarantee Fund to which tourists may apply (under the terms of Art. 100 of the Consumer’s) in the case of insolvency or bankruptcy of vendors or operators, for the protection of the following rights:
- reimbursement of price paid;
- repatriation in case of holidays abroad.
The fund must also ensure immediate availability of economic assistance in the case of obligatory return of holiday makers from non-European Union countries due to emergencies ascribable or otherwise to the conduct of the operator. The details of the use of the fund are governed by Decree of the President of the Council of Ministers dated 23 July 1999. no. 349 G.U.n° 249 dated 12/10/1999 and the reimbursement requests to the fund are not subject to any time limits. The operator concurs in nurturing this fund in so far as established by the comma 2 of the mentioned art. 51 Tourist’s Code by paying the premium of the insurance, which the operator is obliged to take out. Part of this premium is paid into the fund, the payment method is indicated by art. 6 of the DM 349/99.
ADDENDUM GENERAL CONDITIONS FOR CONTRACTS - SALE OF SINGLE TOURIST SERVICES
Contracts regarding the sale of single services (accommodation, transport, any separate tourist service) and those therefore that do not regard a tourist package, are governed by Travel Contracts CCV art. 1, 3 and 6, arts. 17 to 23 and arts. 24 to 31 with the exclusion of references regarding contracts for organised travel or from other specific stipulations referring to the sale of single services in the contract. The vendor, who provides for a third party, even in a telematic way, a separated tourist service, has to issue to the tourist the documents for the provided service, showing the amount paid for it, and cannot in any way be considered a tour operator.
B) CONDITIONS OF CONTRACT
The following clauses of the general contractual conditions can be applied to these above mentioned contracts: art. 6 comma 1; art. 7, comma 2; art. 13 and art. 18. The application of these clauses does not render these contracts in any way those of a tourist package. The terms used in said clauses regarding contract for tourist packages (operator, travel etc) must be considered in reference to the corresponding figures of the purchasing contract for the single tourist services (vendor, accommodation etc.).
According to the Italian Law n.269 dated 3/10/98, article 16. The Italian Law punishes the crimes concerning prostitution and juvenile pornography by means of reclusion even if these crimes are committed abroad.
Information regarding ex art. 13 of the Legislative Decree 196/2003 (legal code regarding personal data). The processing of personal data is carried out both on paper and digitally, in compliance with the Legislative Decree 196/2003, in order to perform and conclude the contract and for the implementation of the services that constitute the tourist package. Personal data will be given solely to the suppliers of the services included in the tourist package purchased. The tourist may at any time exercise his/her rights under art. 7 of the Legislative Decree 196/03 by contacting Bike Incoming informally, by telephone, or at email@example.com.
Brochure valid from October 2014 to December 2015.
BIKE INCOMING S.R.L.
exerts the activity as travel agency and tour operator in Via Conforto da Costozza, 7 - Vicenza, Italy
Fiscal Code 03794470249
Registred with no. VI-354659 at the companies registration list in Vicenza.
Aut. Amm. of the province of Vicenza n° 22507 of 26/03/2013 Insurance guarantee:
All prices are in Euro.
The printing ends in October 2014, changes might appear beyond our control. We apologize for any printing errors or omissions.