È compreso il viaggio di andata e ritorno per arrivare sul posto e tornare a casa?
Il viaggio di andata e ritorno è quasi sempre escluso e puoi scegliere liberamente come raggiungere la località di inizio vacanza.
Dove invece è incluso, trovi questa informazione nella sezione “Quota comprende - Viaggio A/R”.
Eventuali transfer dall’aeroporto inclusi sono evidenziati tra i "vantaggi" del viaggio e indicati nella sezione “Quota comprende - Transfer”.
Cosa succede se non riesco a completare la tappa?
In alcuni viaggi puoi valutare di prendere i mezzi pubblici per accorciare la tappa. Se questo non è possibile, contatta il numero di assistenza che ti abbiamo fornito e sapremo aiutarti.
Eventuali transfer richiesti su misura per accorciare il percorso sono considerati un extra.
È previsto un transfer per le giornate di pioggia?
No, non è previsto.
Eventuali transfer richiesti su misura per accorciare il percorso sono considerati un extra.
How does the luggage transport service work?
Each morning you have to leave your bags at the front desk and our staff will transport them to your next accommodation. We will provide you with labels to attach to your luggage and times by which to drop it off at the front desk.
How many pieces of luggage are included in the luggage transfer service?
Check the "What's included - Luggage transfer" section for more details.
Usually the service includes 1 piece of luggage per person, max 20 kg (also for children).
Service not provided:
- on extra days booked as an extension to the package
- from the end point to the start point of the tour (where you may have left your car).
Before you leave, you will receive detailed information on the baggage allowance, how to fill out baggage tags, and service times
What time do I get my luggage at the end of the stage?
Generally in the late afternoon (5 - 5:30 pm depending on the tour). If you plan to arrive early at the next hotel, we recommend that you bring a change of clothes with you.
What happens if my luggage gets lost?
If your baggage has not arrived at your destination by the times indicated in the travel information, please contact us as soon as possible so that we can help you.
We remind you that your luggage will not be transported if:
- there are no luggage tags
- you left it too late at the hotel reception desk (after 9:00 a.m.)
- it weighs more than 20 kg
In all these cases, we can arrange a private luggage transport service, which you have to pay directly on the spot.
Please note that delicate/fragile items are not allowed in your suitcase (e.g. bottles or special medicines): they may be damaged during transportation and we are not responsible for any damage occurred to the items which are inside your suitcase.
Is luggage transfer from the end point of the tour back to the starting point included?
No, it is not included. The luggage transfer service ends at the end of the last stage.
I would like to book only the luggage transfer and arrange the rest by myself: is that possible?
Unfortunately, it is not possible: luggage transfer is part of the travel package and you can't purchase the service separately.
What happens if I cannot complete the stage?
On some tours you may consider taking public transportation to shorten the stage. If this is not possible, please contact the support number we have provided and we will help you.
Any tailor-made transfers required to shorten the route are considered extra and have to be paid directly by you.
Do you provide a transfer in case it rains?
No, we don't.
However, we can arrange tailor-made transfers if requested.
Can I hop on the luggage van to shorten the stage?
No, it is not possible: the luggage transport van has limited space and travels independently.
How does it work with my luggage in a bike and barge tour?
The cabin on the barge is yours for the whole week: luggage does not have to be carried and you can leave all your belongings in your cabin for the duration of the tour.
