How it works Assistance


By your side

We are here for you before and during your trip.  Start your trip confidently with the informational materials we provide or with a tour leader, and receive our seven-day-a-week phone support.

If you need advice or support during your trip, we’re here to help. Here’s how to find answers to your questions:

  • Chat with us, Monday through Friday 9 a.m. to 1 p.m. and 2:30 p.m. to 5:30 p.m.
  • Check out the FAQs page on our website and find answers to frequently asked questions
  • Book a phone appointment and we’ll call you back
To know

Luggage transport

Our travel packages include luggage transport service: leave your bags at the front desk each morning and you’ll find them waiting for you at your next accommodation. Traveling light makes all the difference!

Phone support

While you are traveling, you’ll have our helpline at your disposal: we answer from our offices in Italy seven days a week, from 8:00 am to 8:00 pm.
If your trip is organized in collaboration with a local partner, we will provide you with their number, so that you can skip a step and resolve issues directly with those on the ground.

Discover more
Easy cycling holidays

Bike routes on the most beautiful bike paths, backroads and epic road bike trips

Choose your tour
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